Latest news and updates
UK Border Agency launches online booking for appointments
18 September 2009
The UK Border Agency is improving its customer service by offering a flexible new way for applicants to book appointments.
You can now go online to book your appointment if:
- you want to apply in person and get a same-day decision at one of our seven public enquiry offices - this is called a 'premium application', and you will need to pay a higher application fee; or
- you have applied by post but you need to to enrol your biometrics at one of 11 biometric enrolment centres and public enquiry offices so that you can get an identity card for foreign nationals as part of your immigration application .
Online booking is a fast, simple and convenient way of securing an appointment slot, allowing you to book when it suits you and freeing up our contact centre agents for other calls. The existing telephone booking service will continue to operate for large family groups of 11 or more applying together, and for people who do not have access to the internet or who just prefer to call.
The service is now live for premium applications. Postal applicants who need to obtain an identity card and whose postal applications are received on or after 18 September will be sent a letter telling them that they can book an appointment online.
More information about the online booking system is available on the Booking an appointment page.