Index

1. Detainee custody officer certification (488KB opens in a new window)
2. Management of Detainee's cash exceeding the value of £1000 and the proceeds of crime act 2002 (200KB opens in a new window)
3. Mobile phones in centres (74KB opens in a new window)
4. Annex A - cedars family activity request form (162KB opens in a new window)
5. Arrangements for families to undertake activities away from cedars pre departure accommodation (182KB opens in a new window)
6. Detainee risk assessment (20KB opens in a new window)
7. Notification of removal directions to detainees (174KB opens in a new window)
8. Independent monitoring boards (115KB opens in a new window)
9. Funeral or repatriation costs (18KB opens in a new window)
10. Outside medical appointments (addendum to DSO 3-2005) (14KB opens in a new window)
11. Release of detainees by IS 106 release orders (20KB opens in a new window)
12. Identification of legal advisers (14KB opens in a new window)
13. Outside medical appointments (23KB opens in a new window)
14. Special illnesses and conditions (including torture claims) Rule 35 (48KB opens in a new window)
15. Self harm (19KB opens in a new window)
16. New response level system for government (33KB opens in a new window)
17. National security framework (22KB opens in a new window)
18. Spending limits in IRC shops (14KB opens in a new window)
19. The issuing of travel warrants for AIT courts (15KB opens in a new window)
20. Charges for copies of medical records (13KB opens in a new window)
21. Fingerprinting (22KB opens in a new window)
22. Accomodation, lightinng, heating etc (17KB opens in a new window)
23. Definition of a family for purposes of detention (80KB opens in a new window)
24. Medical escorts (14KB opens in a new window)
25. Infectious diseases (30KB opens in a new window)
26. ID of visitors (18KB opens in a new window)
27. Smoke-free legislation (100KB opens in a new window)
28. Assessment care in detention and teamwork (76KB opens in a new window)
29. Fluid and food refusers (66KB opens in a new window)
30. Marriage and civil partnership (140KB opens in a new window)
31. Guidance on religious practices in IRCs - April 2005 (322KB opens in a new window)
32. Representations to DEPMU (14KB opens in a new window)
33. Use of handcuffs on detainees under escort (28KB opens in a new window)
34. Wearing of ID Badges (191KB opens in a new window)
35. Detainee's cash on escorts (14KB opens in a new window)
36. Management of detainees' property (version 2) (23KB opens in a new window)
37. Searching policy STHFs escort (43KB opens in a new window)
38. The use of visors by detainee custody officers escorting detainees (21KB opens in a new window)
39. Detainee transferable document (DTD) (21KB opens in a new window)
40. Multi agency public protection arrangements (18KB opens in a new window)
41. Reporting and communicating incidents (45KB opens in a new window)
42. Reporting of escapes (21KB opens in a new window)
43. Wearing of Kirpans by Sikh Ministers (15KB opens in a new window)
44. Updating of part C risk assessments (14KB opens in a new window)
45. Recording of incidents (14KB opens in a new window)
46. Closed visits - banned visitors (25KB opens in a new window)
47. Paid work (19KB opens in a new window)
48. Charging for NHS healthcare services (14KB opens in a new window)
49. Guidance on searching; religious/cultural considerations (36KB opens in a new window)
50. Reporting of near death incidents (24KB opens in a new window)
51. Commissioning of investigations and management reviews (145KB opens in a new window)
52. Removal of electronic tags (74KB opens in a new window)
53. Handling of complaints in immigration removal centres (577KB opens in a new window)
54. Handling of complaints in immigration removal centres - annexes and translations
    1. Making a complaint - English (349KB opens in a new window)
    2. Making a complaint - Arabic (193KB opens in a new window)
    3. Making a complaint - Chinese (253KB opens in a new window)
    4. Making a complaint - Dari (276KB opens in a new window)
    5. Making a complaint - Farsi (275KB opens in a new window)
    6. Making a complaint - Kurdish (277KB opens in a new window)
    7. Making a complaint - Hindi (228KB opens in a new window)
    8. Making a complaint - Pashto (216KB opens in a new window)
    9. Making a complaint - Portugese (184KB opens in a new window)
    10. Making a complaint - Somali (180KB opens in a new window)
    11. Making a complaint - Spanish (182KB opens in a new window)
    12. Making a complaint - Tamil (173KB opens in a new window)
    13. Making a complaint - Urdu (244KB opens in a new window)
    14. Making a complaint - Vietnamese (265KB opens in a new window)
    15. Making a complaint - Yoruba (244KB opens in a new window)
    16. Annex 1 - Informal resolution log (86KB opens in a new window)
    17. Annex 2 - Making a complaint (349KB opens in a new window)
    18. Annex 3a - Acknowledgement letter (349KB opens in a new window)
    19. Annex 3b - Contractor acknowledgement letter (39KB opens in a new window)
    20. Annex 4a - Interim response letter (72KB opens in a new window)
    21. Annex 4b - Contractor interim response letter (35KB opens in a new window)
    22. Annex 5 - Out of time letter (65KB opens in a new window)
    23. Annex 6 - Complaint withdrawal declaration (81KB opens in a new window)
    24. Annex 7 - Personal information consent form (58KB opens in a new window)
    25. Annex 8a - Final response letter (70KB opens in a new window)
    26. Annex 8b - contractor final response letter (45KB opens in a new window)
    27. Annex 9 - closed complaint letter (63KB opens in a new window)
    28. Annex 10 - monthly complaints summary (168KB opens in a new window)
    29. Annex 11 - Complaint feedback questionnaire (86KB opens in a new window)