Croydon contact centre
The Croydon contact centre can provide information about the Immigration Rules' requirements for permission to stay and settlement in the UK. They cannot provide estimated completion dates for applications.
Please note that you may experience longer than usual wait times. We apologise for this and would like to assure you that we are doing everything we can so that your call is answered as quickly as possible.
It is often easier to get through later in the day. The cost of your call will vary depending on your network provider, and it is likely that calls from mobile phones will cost considerably more. We strongly recommend that you check with your network provider for potential costs. Please be aware that phone calls may be recorded for quality purposes.
Phone: 0870 606 7766
Textphone: 0800 389 8289 (the contact centre also accepts calls by text relay and other similar services)
Address: UK Border Agency, Lunar House, 40 Wellesley Road, Croydon, Surrey CR9 2BY
Opening Hours: Monday to Thursday 09:00 to 16:45, Friday 09:00 to 16:30 (excluding public holidays).