UK Border Agency in Syria
Complaints in Syria
This page explains how you can make a complaint about your visa application or the service you received, if you submitted a visa application in Syria before 4 March 2012.
The visa service in Damascus is now closed until further notice. We cannot currently accept or process UK visa applications in Syria. If you have not made your application yet, please read about our alternative arrangements for applicants in Syria .
Complaints about visa decisions
If you do not agree with the decision made on your visa application (because you have been refused a visa, for example) you can appeal or apply for an administrative review of your application. Depending on the category of your application, you may have only a limited right of appeal.
You can find more information on our If you have been refused a visa page.
Complaints about the handling of visa applications, or the conduct of UK Border Agency staff
If you are in the UK, the Complaints and comments section of this website explains how you should make your complaint.
If you submitted your application in Syria, you should first complain in writing to the visa manager at:
PO Box 87
Amman 11118
Jordan
or by email: Amman.VisaCasework@fco.gov.uk
We only accept complaints in writing.
If the complaint refers to the Head of Visa Services personally, please write to the British Ambassador at the same address.
Please include as much information as you can in your complaint letter, including:
- what went wrong;
- when and where it happened;
- who you dealt with;
- details of any witnesses;
- your full name and address; and
- any relevant reference numbers or papers.
If you are a visa applicant, you should also provide:
- your date of birth;
- the type of application you made; and
- any application reference number(s).
If you are still dissatisfied with the way your complaint has been handled by the visa section you can ask for the Head of Visa Customer Services, UK Border Agency to conduct an investigation. You can find more information in the making a complaint section of this website.
Complaints about a visa application centre or the VFS call centre
If you want to complain about the service you received at the visa application centre or the VFS call centre, or the conduct of their staff, plerase email the visa manager at Amman.VisaCasework@fco.gov.uk .