UK Border Agency in Saudi Arabia
Complaints in Saudi Arabia
This page explains how you can make a complaint about your visa application or the service you have received in Saudi Arabia.
We aim to respond to your complaint within 20 working days.
Complaints about visa decisions
If you do not agree with the decision made on your visa application (because you have been refused a visa, for example) you can appeal or apply for an administrative review of your application. Depending on the category of your application, you may have only a limited right of appeal.
You can find more information on our If you have been refused a visa page.
Complaints about the handling of visa applications, or the conduct of UK Border Agency staff
If you are in the UK, the Complaints and comments section of the main UK Border Agency website explains how you should make your complaint.
If you are in Saudi Arabia, you should first complain in writing to:
Riyadh
Dove Plaza, (Hyper Panda)
Omm Al Hamam Street
Omm Al Hamam
Riyadh
Saudi Arabia
Jeddah
4th Floor Aldrees Centre
King Abdullah Road
Jeddah
Saudi Arabia
Al Khobar
Office no 8, 3rd Floor Gulf Centre
Prince Turki Street
Cornish Road
Al Khobar
Saudi Arabia
Please include as much information as you can in your complaint letter, including:
- what went wrong;
- when and where it happened;
- who you dealt with;
- details of any witnesses;
- your full name and address; and
- any relevant reference numbers or papers.
If you are a visa applicant, you should also provide:
- your date of birth;
- the type of application you made; and
- any application reference number(s).
If you are still dissatisfied with the way your complaint has been handled by the visa section you can ask for the Head of Visa Customer Services, UK Border Agency to conduct an investigation. You can find more information in the making a complaint section of this website.
Complaints about a visa application centre or the VFS Global call centre
If you want to complain about the service you have received at a visa application centre or the VFS Global call centre, or the conduct of their staff, you should contact VFS Global. You can find more information on the VFS Global in Saudi Arabia website.
Visa Services Manager
UK Border Agency- KSA
British Embassy
PO Box 94351
Riyadh 11693
Saudi Arabia
You can also express your views direct to the British Embassy.