Why do you want to contact us?
Check my visa application
You can check the progress of your application free of charge by using the 'track your application' service.
We aim to process 90 per cent of non-settlement applications within 3 weeks, and 95 percent of settlement applications within 12 weeks.
If you are still waiting for a decision on your application after this time has passed, or have a general question about UK visas, you can contact VFS in Kuwait.
Make a complaint
Letters or emails about decisions to refuse a UK visa will not be treated as complaints. If you do not agree with the decision on your visa application, please use the existing appeals channels.
If you have a complaint about how your visa application has been handled, or the conduct of UK Visas and Immigration staff you should write to:
The Visa Manager
PO Box 2
If you want to complain about the service you have received at a visa application centre or the VFS Global call centre you should contact VFS in Kuwait.
Please include as much information as possible including:
- your name and full contact details;
- a description of your complaint with names, dates and times;
- your date of birth, visa application type and application reference number.
Make a comment or give feedback
To comment on the service provided in Kuwait by UK Visas and Immigration or VFS Global email VFS Global in Kuwait.