Complaints in Germany
This page explains how you can make a complaint about your visa application or the service you have received in Germany.
Complaints about visa decisions
If you do not agree with the decision made on your visa application (because you have been refused a visa, for example) you can appeal or apply for an administrative review of your application. Depending on the category of your application, you may have only a limited right of appeal.
You can find more information on our If you have been refused a visa page.
Complaints about the handling of visa applications, or the conduct of UK Border Agency staff
If you are in the UK, the Complaints and comments section of the main UK Border Agency website explains how you should make your complaint.If you have a complaint, please email WorldBridge. You can find a complaints form on the WorldBridge in Germany website.
We only accept complaints in writing.
Please include as much information as you can in your complaint email, including:
- what went wrong;
- when and where it happened;
- who you dealt with;
- details of any witnesses;
- your full name and address; and
- any relevant reference numbers or papers.
If you are a visa applicant, you should also provide:
- your date of birth;
- the type of application you made; and
- any application reference number(s).
If you are still dissatisfied with the way your complaint has been handled by the visa section you can ask for the Head of Visa Customer Services, UK Border Agency to conduct an investigation. You can find more information in the making a complaint section of this website.
Complaints about the visa application centre or the WorldBridge call centre
If you want to complain about the service you have received at a visa application centre or the WorldBridge call centre, or the conduct of their staff, you should contact WorldBridge Service. You can find more information on the WorldBridge in Germany website.
If you want to take your complaint further, you can write to:
The visa manager
UK Visa Section
7th Floor, Apollo House
36 Wellesley Road