UK Border Agency | Complaints in China

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Complaints in China

This page explains how you can make a complaint about your visa application or the service you have received in China.

Complaints about visa decisions

If you do not agree with the decision made on your visa application (because you have been refused a visa, for example) you can appeal or apply for an administrative review of your application. Depending on the category of your application, you may have only a limited right of appeal.

You can find more information on our If you have been refused a visa page.

Complaints about the handling of visa applications, or the conduct of UK Border Agency staff

If you are in the UK, the Complaints and comments section of the main UK Border Agency website explains how you should make your complaint.

If you are in China, you should first complain in writing to:

UK Border Agency,
British Embassy, Beijing
Beijing Kerry Centre
21st Floor, 1 Guanghualu
Beijing 100020 PRC

E-mail: Beijingvisacomplaints@fco.gov.uk

If you are in Shanghai, Nanjing or Hangzhou, you can complain in writing to the Visa Manager at:

UK Border Agency
British Consulate General
Suite 751 Shanghai Centre
1376 Nanjing Xi Lu
Shanghai 200040, PRC

Email: shanghaivisacomplaints@fco.gov.uk

If you are in Guangzhou, Fuzhou or Shenzhen, you can complain in writing to the Visa Manager at:

UK Border Agency
British Consulate General
2/F Guangdong International Hotel
339 Huanshi Dong Lu
510098 Guangzhou, PRC

E-mail: Guangzhou.visa@fco.gov.uk

We only accept complaints in writing.

Please include as much information as you can in your complaint letter, including:

what went wrong;
when and where it happened;
who you dealt with;
details of any witnesses;
your full name and address; and
any relevant reference numbers or papers.

If you are a visa applicant, you should also provide:

your date of birth;
the type of application you made; and
any application reference number(s).

If you are still dissatisfied with the way your complaint has been handled by the visa section you can ask for the Head of Visa Customer Services, UK Border Agency to conduct an investigation. You can find more information in the making a complaint section of this website.

Complaints about a visa application centre or the VFS Global call centre

If you want to complain about the service you have received at a visa application centre or the VFS Global call centre, or the conduct of their staff, you should contact VFS Global. You can find more information on the VFS Global in China website.

If you want to take your complaint further, you can write to the UK Border Agency in China: