UK Border Agency in Bangladesh
Complaints in Bangladesh
This page explains how you can complain about your visa application or the service you have received in Bangladesh.
Complaints about visa decisions
If you do not agree with our decision on your visa application, you can appeal or ask for an administrative review of your application. Depending on the category of your application, you may have only a limited right of appeal.
You can find more information on our If you have been refused a visa page.
Complaints about the handling of visa applications, or the conduct of UK Border Agency staff
If you are in the UK, the Complaints and comments section of the main UK Border Agency website explains how you should make your complaint.
If you are in Bangladesh, you can complain in writing to:
Head of Visa Services,
British High Commission,
PO Box 6079,
Dhaka 1212
We only accept complaints in writing.
If the complaint refers to the head of visa services personally, please write to the High Commissioner at the same address.
Please include as much information as you can in your complaint letter, including:
- what went wrong;
- when and where it happened;
- who you dealt with;
- details of any witnesses;
- your full name and address; and
- any relevant reference numbers or papers.
If you are a visa applicant, you should also provide:
- your date of birth;
- the type of application you made; and
- any application reference number(s).
If you are still dissatisfied with the way your complaint has been handled by the visa section you can ask for the Head of Visa Customer Services, UK Border Agency to conduct an investigation. You can find more information in the making a complaint section of this website.
Complaints about a visa application centre or the VFS call centre
If you want to complain about the service you have received at a visa application centre or the VFS Global call centre, or you want to complaint about the conduct of their staff, you should contact VFS Global. You can find more information on the VFS Global in Bangladesh website.
If you want to take your complaint further, you can write to:
Head of Visa Services,
British High Commission,
PO Box 6079,
Dhaka 1212
You can also express your views direct to the British High Commission in Bangladesh.