Who to contact
This page provides information on which team you need to contact. The team you need to contact will depend on the type of complaint you wish to make. Whenever possible you should make your complaint to the port, office or detention centre where the matter you wish to complain about occurred.
If you have received a letter from us, you can write to the address or call the phone number given in the letter.
If you do not have the contact details for the port, office or detention service concerned or have not receive a letter from us you should contact one of our customer service units.
We currently have nine customer service units. Some of these units deal with specific types of complaints while others can respond to all complaints. You should contact the most relevant unit from those listed on the right side of this page.
We have produced a complaint registration form (DOC 56K opens in a new window). You can return this form by hand, post, fax or email.
Full details of the complaints process can be found on the page Making a complaint.
Complaints about immigration controls at ports
If you wish to complain about the treatment you received at a United Kingdom port or about immigration controls at a United Kingdom port you should contact the border control customer service unit. The border control customer service unit can respond to complaints relating to all the United Kingdom's sea, air and rail ports.
Complaints relating to asylum applications
If you wish to complain about an asylum application made before March 2007, you should contact the case resolution directorate customer service unit. If you wish to complain about an asylum application made since March 2007 you should contact the case owner for the case.
Complaints about detention centres including being escorted to and from centres
If you wish to complain about a detention centre, including when being escorted to and from centres you should contact the detention services customer support unit.
All other complaints
If your complaint does not fall under one of the categories above you should contact one of our regional customer service units. The regional customer service units can deal with complaints from customers living in the region or complaints about the service provided by the region. The table below lists the six regions and the main cities within those regions.
| Region | Major cities |
|---|---|
| London and South East | London, Dover, Portsmouth |
| Midlands and the East of England | Birmingham |
| North East, Yorkshire and Humberside | Leeds, Newcastle, Sheffield |
| North West | Liverpool, Manchester |
| Scotland and Northern Ireland | Aberdeen, Belfast, Edinburgh, Glasgow |
| Wales and South West | Bristol, Cardiff, Plymouth |
Related documents
- Complaint registration formDOC 55K opens in a new window
Internet links
Contact
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Scotland and Northern Ireland
Scotland and Northern Ireland Region CSU, Festival Court 1, 200 Brand Street, Glasgow, G51 1DH
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North west
0161 261 1117
North West Region CSU, PO Box 99, Manchester, M90 3WW
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North east, Yorkshire and Humberside
(Until 31 December 2008) 0114 207 6565 (from 1 January 2009) 0114 207 2966
North East, Yorkshire and the Humber Region CSU, PO Box 3468, Sheffield, S3 8WA
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Midlands and the east of England
01733 847844
Midlands and the East of England Region, PO Box 1004 Peterborough PE1 9GH
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Wales and south west
02920 924657
Wales and South West Region CSU, 3rd Floor, General Building, 31-33 Newport Road, Cardiff, CF24 AB
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London and south east
London and South East Region Customer Service Unit, PO Box 1863 Croydon CR9 3UF
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Border control customer service unit
020 8760 2077
Border Control CSU, 2nd Floor, Green Park House, Wellesley Road, Croydon, CRO 2AJ
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Case resolution directorate customer service unit
020 8604 1742
Case resolution directorate customer service unit, Case Resolution Directorate CSU, St Anne House, Croydon, CR0 9XB
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Detention centre customer service unit
020 8750 2446