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Public enquiry offices


Our public enquiry offices offer a premium same-day service for non-EEA nationals who are making straightforward applications to extend their stay or settle in the United Kingdom.

There are five offices around the United Kingdom. Please note that not all public enquiry offices can process all types of application. For more information about your nearest office, see the contact details below.


  • Public enquiry office - Birmingham

    Facilities:

    • public pay phones
    • accessible toilets for disabled customers

    Map to Birmingham public enquiry office

    Phone:  0870 606 7766

    Address:  Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT

    Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day. Appointments only.

  • Public enquiry office - Croydon

    Facilities:

    • coffee shop selling hot and cold drinks and snacks
    • vending machines selling hot and cold drinks and snacks
    • photograph booths (but please bring photographs with you as specified for your type of application)
    • male and female mulit-denominational prayer rooms
    • unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
    • public pay phones

    Facilities for disabled customers:

    • induction loops at all desks
    • lifts
    • accessible toilets
    • parking for disabled badge holders in the public car park across the road next to the Whitgift Centre (ask about this when you phone to make your appointment)

    How to find Croydon public enquiry office

    By train

    There are trains to East Croydon from London Victoria and London Bridge. Change at Clapham Junction for connections to London Waterloo from East Croydon and West Croydon. Both stations are in Travelcard zone 5.

    By bus

    There are buses to Croydon from many locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road.

    By tram

    Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington.

    Map to Croydon public enquiry office

    Phone:  0870 606 7766

    Address:  Lunar House, 40 Wellesley Road, Croydon CR9 2BY

    Opening Hours:  Open: 0800 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

  • Public enquiry office - Sheffield

    Facilities:

    • vending machines selling cold drinks and snacks
    • public pay phones
    • 2 private reflection and multi-faith rooms
    • unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)
    • photo booth (but please bring photos as specified for your application type)

    Facilities for disabled customers:

    • induction loop at all desks
    • accessible toilets

    How to find Sheffield public enquiry office

    By train

    To the main Sheffield city station. Vulcan House is approximately 15 minutes' walk from the station. There is a taxi rank outside the station. 

    Parking

    The nearest municipal car parks are identified on the map. Please ensure that you arrive in time to find an alternate space if your selected car park is full.

    Map to Sheffield public enquiry office

    Phone:  0870 606 7766

    Address:  Vulcan House, Riverside entrance, 6 Millsands, Sheffield S3 8NU

    Opening Hours:  0900 to 1600, Monday to Friday, except bank holidays. Appointment times are from 0900 to 1530. Doors close at 1600, but applications made before this time will be processed on the same day.

  • Public enquiry office - Liverpool

    Facilities:

    • induction loops at desks
    • lifts for disabled customers
    • accessible toilets for disabled customers

    Map to Liverpool public enquiry office

    Phone:  0870 606 7766

    Address:  Reliance House, 20 Water Street, Liverpool L2 8XU

    Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

  • Public enquiry office - Glasgow

    Facilities:

    • public pay phones
    • accessible toilets for disabled customers

    Map to Glasgow public enquiry office

    Phone:  0870 606 7766

    Address:  Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH

    Opening Hours:  Open: 0900 to 1500, Monday to Friday, except bank holidays. Doors close at 1500, but applications made before this time will be processed on the same day.