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Complaints


This page provides the contact details for the UK Border Agency complaints teams. The team you need to contact will depend on the type of complaint you wish to make. See Who to contact for more details.

For further information about the complaints process, see Making a complaint.


  • London and south east

    The London and south east customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

    Fax:  020 8760 8765

    Email:  LSECSU@homeoffice.gsi.gov.uk

    Address:  London and South East Region Customer Service Unit, PO Box 1863 Croydon CR9 3UF

  • Midlands and the east of England

    The midlands and east of England customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

    Phone:  0121 713 4250

    Email:  MECSU@homeoffice.gsi.gov.uk

    Address:  Midlands and the East of England Region, PO Box 1004 Peterborough PE1 9GH

  • North east, Yorkshire and Humberside

    The North east, Yorkshire and Humberside customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

     

    Phone:  0114 207 6565

    Fax:  0114 207 6368

    Email:  NEYHCustomerSe@ind.homeoffice.gsi.gov.uk

    Address:  North East, Yorkshire and the Humber Region CSU, PO Box 3468, Sheffield, S3 8WA

  • North west

    The north west customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

    Phone:  0161 261 1117

    Fax:  0161 261 1132

    Email:  NWCSU@homeoffice.gsi.gov.uk

    Address:  North West Region CSU, PO Box 99, Manchester, M90 3WW

  • Scotland and Northern Ireland

    The Scotland and Northern Ireland customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

    Email:  BIASNICustServ@homeoffice.gsi.gov.uk

    Address:  Scotland and Northern Ireland Region CSU, Festival Court 1, 200 Brand Street, Glasgow, G51 1DH

  • Wales and south west

    The Wales and south west customer service unit can deal with complaints from customers living in the region or complaints about the service provided by the region.

    Phone:  02920 924657

    Fax:  02920 924620

    Address:  Wales and South West Region CSU, 3rd Floor, General Building, 31-33 Newport Road, Cardiff, CF24 AB

  • Border control customer service unit

    If you wish to complain about the treatment you received at a United Kingdom port or about immigration controls at a United Kingdom port you should contact the border control customer service unit. The border control customer service unit can respond to complaints relating to all the United Kingdom's sea, air and rail ports.

    Phone:  020 8760 2077

    Fax:  020 8760 2943

    Email:  Border_Control_CSU@homeoffice.gsi.gov.uk

    Address:  Border Control CSU, 2nd Floor, Green Park House, Wellesley Road, Croydon, CRO 2AJ

  • Case resolution directorate customer service unit

    If you wish to complain about an asylum application made before March 2007, you should contact the case resolution directorate customer service unit. If you wish to complain about an asylum application made since March 2007 you should contact the case owner for the case.

    Phone:  020 8604 1742

    Fax:  020 8604 1745

    Address:  Case resolution directorate customer service unit, Case Resolution Directorate CSU, St Anne's House, Croydon, CR0 9XB

  • Detention centre customer service unit

    If you wish to complain about a detention centre, including when being escorted to and from centres you should contact the detention services customer support unit.

    Phone:  020 8750 2446

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