Croydon public enquiry office

Facilities:

• coffee shop selling hot and cold drinks and snacks
• cold drinks vending machine
• photograph booths (but please bring photographs with you as specified for your type of application)
• male and female mulit-denominational prayer rooms
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
• public pay phones (We only allow the use of mobile phones in an emergency.  Please note that you must leave the building if you wish to make or receive a call.)

Facilities for disabled customers:

• induction loops at all desks
• lifts
• accessible toilets
• parking for disabled badge holders in the public car park across the road next to the Whitgift Centre (ask about this when you phone to make your appointment)

How to find Croydon public enquiry office

By train

There are trains to East Croydon from London Victoria and London Bridge. Change at Clapham Junction for connections to London Waterloo from East Croydon and West Croydon. Both stations are in Travelcard zone 5.

By bus

There are buses to Croydon from many locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road.

By tram

Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington.

Map to Croydon public enquiry office

Phone:  0870 606 7766

Address:  Lunar House, 40 Wellesley Road, Croydon CR9 2BY

Opening Hours:  Open 08:00 to 16:00, Monday to Friday (except public holidays). From Saturday 24 July to Saturday 30 October 2010, the office will open from 08:00 to 13:00 for non-biometric cases only. Doors close at 16:00 Monday to Friday, but applications made before this time will be processed on the same day. For general enquiries or to request an application form, go to the information desk - this is open 08:00 to 09:00, 11:30 to 12:30 and 14:30 to 15:30, Monday to Friday (except public holidays).

Solihull public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Solihull public enquiry office

Phone:  0870 606 7766

Address:  Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT

Opening Hours:  09:00 to 16:00, Monday to Friday, except public holidays. Doors close at 16:00, but applications made before this time will be processed on the same day. Appointments only.

Sheffield public enquiry office

Facilities:

• vending machines selling cold drinks and snacks
• public pay phones
• 2 private reflection and multi-faith rooms
• unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)
• photo booth (but please bring photos as specified for your application type)

Facilities for disabled customers:

• induction loop at all desks
• accessible toilets

How to find Sheffield public enquiry office

By train

To the main Sheffield city station. Vulcan House is approximately 15 minutes' walk from the station. There is a taxi rank outside the station. 

Parking

The nearest municipal car parks are identified on the map. Please ensure that you arrive in time to find an alternate space if your selected car park is full.

Map to Sheffield public enquiry office

Phone:  0870 606 7766

Address:  Vulcan House, Riverside Entrance, 6 Millsands, Sheffield S3 8NU

Opening Hours:  09:00 to 16:00, Monday to Friday, except public holidays. Appointment times are from 09:00 to 15:30. Doors close at 16:00, but applications made before this time will be processed on the same day.

Liverpool public enquiry office

Facilities:

• induction loops at desks
• lifts for disabled customers
• accessible toilets for disabled customers

Map to Liverpool public enquiry office

Phone:  0870 606 7766

Address:  Reliance House, 20 Water Street, Liverpool L2 8XU

Opening Hours:  09:00 to 16:00, Monday to Friday, except public holidays. Doors close at 16:00, but applications made before this time will be processed on the same day.

Glasgow public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Glasgow public enquiry office

Phone:  0870 606 7766

Address:  Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH

Opening Hours:  09:00 to 15:00, Monday to Friday, except public holidays. Doors close at 15:00, but applications made before this time will be processed on the same day.

Belfast public enquiry office

Facilities:

• public pay phones
• accessible toilets for disabled customers
• induction loops at all desks
• mulit-denominational prayer room
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)

How to find Belfast public enquiry office

By bus

The nearest bus stop is at Forestside shopping centre, a one-minute walk from the public enquiry office. The following bus services to and from Belfast city centre call at Forestside:

6A, 7A, 7B, 7C, 7D, 29, 30A, 31, 78, 79, EB5, EB6, EB7

By car

There is no public car parking at the public enquiry office, so we recommend that you use public transport or arrange to be dropped off at the office.

The nearest airport to the office is Belfast City George Best Airport (approximately six miles away). Belfast International Airport is approximately 22 miles from the office.

Phone:  0870 606 7766

Address:  UK Border Agency Public Office, 1 Drumkeen Complex, Upper Galwally, Belfast BT8 6TB

Opening Hours:  From 14 September 2010, this office will be processing applications on Tuesdays, Thursdays and Fridays. Opening times will be from 9:00 to 15:30, by appointment only and we will offer a premium same day service for non-European Nationals who are making straightforward applications to extend their stay or settle in the United Kingdom.

Cardiff public enquiry office

Cardiff public enquiry office is situated in Cardiff City Centre, within walking distance of both Queen Street and Central train stations. The journey time from London Paddington is approximately 2 hours, with train services every 30 minutes.

Facilities:

• Induction loops at caseworking counters
• Disabled access to building and toilets
• Unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)

Note:

If you arrive before your appointment time, our staff will be happy to advise you whether your application can be processed early.

Seating in our waiting area is limited so pleasedo not bring unneccesary baggage into the office. At peak times, non-dependent adults who do not need to accompany you into the building may be refused entry.

Where possible, the Cardiff office will provide a same-day decision. However, in the case of non-biometric applications we will need to retain your travel document for endorsement off-site. This document will be returned to you by special delivery a few days later.

Map to Cardiff biometric enrolment centre

Phone:  0870 606 7766

Address:  General buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB

Opening Hours:  By appointment

London biometric enrolment centre

London biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to London biometric enrolment centre

Address:  Identity and Passport Service, Hannibal House, Elephant and Castle, London SE1 6TE

Opening Hours:  By appointment

Birmingham biometric enrolment centre

Birmingham biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Birmingham biometric enrolment centre

Address:  Identity and Passport Service, 6th Floor, Kensington House, Suffolk Street, Queensway, Birmingham, B1 1LN

Opening Hours:  By appointment

Derby biometric enrolment centre

Derby biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Derby biometric enrolment centre

Address:  2nd Floor, Stuart House, Green Lane, DE1 1RS

Opening Hours:  By appointment

Brighton biometric enrolment centre

Brighton biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to Brighton biometric enrolment centre

Address:  First Floor (North Suite), 42 Frederick Place, Brighton, BN1 4EA

Opening Hours:  By appointment