London biometric enrolment centre

London biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Map to London biometric enrolment centre

Address:  Identity and Passport Service, Hannibal House, Elephant and Castle, London SE1 6TE

Opening Hours:  By appointment

Public enquiry office - Croydon

Facilities:

• coffee shop selling hot and cold drinks and snacks
• vending machines selling hot and cold drinks and snacks
• photograph booths (but please bring photographs with you as specified for your type of application)
• male and female mulit-denominational prayer rooms
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)
• public pay phones

Facilities for disabled customers:

• induction loops at all desks
• lifts
• accessible toilets
• parking for disabled badge holders in the public car park across the road next to the Whitgift Centre (ask about this when you phone to make your appointment)

How to find Croydon public enquiry office

By train

There are trains to East Croydon from London Victoria and London Bridge. Change at Clapham Junction for connections to London Waterloo from East Croydon and West Croydon. Both stations are in Travelcard zone 5.

By bus

There are buses to Croydon from many locations including Brixton, Bromley, Crystal Palace, Heathrow, Streatham and Tottenham Court Road.

By tram

Tramlink is a light railway linking Croydon with Wimbledon, Beckenham and New Addington.

Map to Croydon public enquiry office

Phone:  0870 606 7766

Address:  Lunar House, 40 Wellesley Road, Croydon CR9 2BY

Opening Hours:  Open: 0800 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

Public enquiry office - Solihull

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Solihull public enquiry office

Phone:  0870 606 7766

Address:  Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT

Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day. Appointments only.

Public enquiry office - Sheffield

Facilities:

• vending machines selling cold drinks and snacks
• public pay phones
• 2 private reflection and multi-faith rooms
• unisex baby changing room (children must be supervised by a parent or guardian at all times, as there are no creche facilities)
• photo booth (but please bring photos as specified for your application type)

Facilities for disabled customers:

• induction loop at all desks
• accessible toilets

How to find Sheffield public enquiry office

By train

To the main Sheffield city station. Vulcan House is approximately 15 minutes' walk from the station. There is a taxi rank outside the station. 

Parking

The nearest municipal car parks are identified on the map. Please ensure that you arrive in time to find an alternate space if your selected car park is full.

Map to Sheffield public enquiry office

Phone:  0870 606 7766

Address:  Vulcan House, Riverside entrance, 6 Millsands, Sheffield S3 8NU

Opening Hours:  0900 to 1600, Monday to Friday, except bank holidays. Appointment times are from 0900 to 1530. Doors close at 1600, but applications made before this time will be processed on the same day.

Public enquiry office - Liverpool

Facilities:

• induction loops at desks
• lifts for disabled customers
• accessible toilets for disabled customers

Map to Liverpool public enquiry office

Phone:  0870 606 7766

Address:  Reliance House, 20 Water Street, Liverpool L2 8XU

Opening Hours:  Open: 0900 to 1600, Monday to Friday, except bank holidays. Doors close at 1600, but applications made before this time will be processed on the same day.

Cardiff biometric enrolment centre

Cardiff biometric enrolment centre is for those applicants who make a postal application but who must also register their biometric details.

Note: Our biometric enrolment centres do not offer a premium service for applying in person. To apply in person, you will need to make an appointment at one of our public enquiry offices.

Address:  General buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB

Opening Hours:  By appointment

Public enquiry office - Glasgow

Facilities:

• public pay phones
• accessible toilets for disabled customers

Map to Glasgow public enquiry office

Phone:  0870 606 7766

Address:  Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH

Opening Hours:  Open: 0900 to 1500, Monday to Friday, except bank holidays. Doors close at 1500, but applications made before this time will be processed on the same day.

Public enquiry office - Belfast

Please note that Belfast public enquiry office is currently enrolling postal applicants only - a premium application service is expected to be available from the end of July 2009.

Facilities:

• public pay phones
• accessible toilets for disabled customers
• induction loops at all desks
• mulit-denominational prayer room
• unisex baby changing room (but we do not have facilities for children, who must be supervised by a parent or guardian at all times)

How to find Belfast public enquiry office

By bus

The nearest bus stop is at Forestside shopping centre, a one-minute walk from the public enquiry office. The following bus services to and from Belfast city centre call at Forestside:

6A, 7A, 7B, 7C, 7D, 29, 30A, 31, 78, 79, EB5, EB6, EB7

By car

There is no public car parking at the public enquiry office, so we recommend that you use public transport or arrange to be dropped off at the office.

The nearest airport to the office is Belfast City George Best Airport (approximately six miles away). Belfast International Airport is approximately 22 miles from the office.

Phone:  0870 606 7766

Address:  UK Border Agency Public Office, 1 Drumkeen Complex, Upper Galwally, Belfast BT8 6TB

Opening Hours:  By appointment only. Appointments are normally available on Tuesdays and Wednesdays, 0900 to 1600.