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Through-tunnel passenger services

This section explains what we require from through-tunnel passenger services operators under the e-Borders programme and how we will support them while we are implementing the programme. Through-tunnel passenger services include all rail services through the Channel Tunnel that are for passengers only.

We will:

  • contact each carrier individually in the initial stages of the programme to explain these requirements before we implement them;
  • provide a stakeholder relationship manager as the first point of contact for any questions carriers may have; and
  • aim to give carriers the appropriate level of information and support for their involvement in the programme.

We recognise that a number of carriers will want to have access to information in order to plan their activities and to communicate with their suppliers. However, they should wait for the formal engagement process to begin before they actively begin work on the programme.

See Start-up phase for information on the initial stages of implementing the e-Borders programme.

See Carrier interface development phase for information on the building and testing of the interface(s) we will require to supply information to the e-Borders programme.

See Certification phase for information on the validation process that each interface will undergo to ensure it is ready to enter live service with e-Borders.

See Live service phase for information on the operational phase of the programme, which is when data will be sent by carriers to the live e-Borders system.

See also

Terms explained

  • Stakeholder relationship manager

    This is the person we assign as our main point of contact with carriers while we are introducing our e-Borders programme.

  • Through-tunnel passenger services

    These are rail services through the Channel Tunnel that are for passengers only.

  • e-Borders

    e-Borders is the name of a programme we have set up to introduce electronic border control to the United Kingdom by 2014.  It will collect and analyse passenger and crew information provided electronically by carriers (airlines, rail and shipping companies) before travel starts on all journeys to and from the United Kingdom.

All glossary terms