Cardiff public enquiry office
Cardiff public enquiry office is situated in Cardiff city centre.
- unisex baby changing room (but children must be supervised by a parent or guardian at all times, as there are no creche facilities)
- private rooms and booths available on request
- cafes, shops, restaurants, hotels and the city centre within 5 minutes' walk
Facilities for disabled customers:
- induction loops at caseworking counters
- disabled access to building and toilets
If you arrive before your appointment time, our staff will be able to advise you whether your application can be processed early.
Seating in our waiting area is limited, so please do not bring unnecessary baggage. You cannot bring laptop computers or loads of shopping bags into the building. All baggage is searched before you are allowed to enter the building. At peak times, non-dependent adults who do not need to accompany you may be refused entry. We will ask you to switch your mobile phones off while in the building.
When we carry out our 'pre-assessment' of your application, we will tell you the estimated completion time for the application. When you have enrolled your biometric information, you will be able to leave the building. We will phone you when we have finished considering your application - if we do not phone you or you do not have a mobile phone, please return at your estimated completion time or by 16:30 at the latest.
Completion times vary, depending on the circumstances and complexity of your case. You can expect to wait a minimum of 3 to 3.5 hours from your appointment time before we make a decision, but this time can vary and your caseworker might want to speak to you in person. Please do not book any return public transport for the day of your appointment.
Customer should note that Tier 1 General or SET (O) applications relying on self employed earnings, directors dividends or salaries from a limited company of which they are a sole director, are highly likely to be complex and will not receive a same day decision with the PEO. If customers choose to proceed with these applications then the case will be referred to a specialised team outside of the PEO and although these applications will be prioritised for processing, we will be unable to provide a specific date that customer can expect to receive an outcome.
How to find us
We do not have car parking facilities at our Cardiff office. On-road parking is available on a first-come-first-served basis at a cost of £3.50 for 5 hours. There are also private car parks situated on Dumfries Place and Knox Road, both within 5 minutes' walk of the office.
Bus stops are also nearby.
The office is 5-10 minutes' walk from Cardiff Queen Street train station, and 20-30 minutes' walk from Cardiff Central train station. The journey time from London Paddington is approximately 2 hours, with train services every 30 minutes.
If you want to pay for your application on the day of your appointment, you must pay by credit or debit card.
Alternatively, you can pay by post at least 6 working days before your appointment using a banker's draft, postal order, or credit or debit card. To make your payment, you should complete the relevant payment form(s) for your application(s), and send the form(s) with your payment to the address shown on each form. You can download the payment forms from the How much does it cost? page. Do not include your application form and supporting documents - you must bring these to your appointment.
If you pay by post using the payment form, please tick the relevant box for the Cardiff public enquiry office. When we have processed your payment, we will send you an acknowledgement letter containing a unique payment reference number. You must bring this letter when you attend your appointment, as proof that you have already paid your application fee.
Address:General Buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB
Opening Hours:By appointment only. The public entrance closes at 16:30 daily.