Asylum support customer contact centre
The asylum support customer contact centre can answer general enquiries from supported asylum seekers in relation to their weekly cash support, accommodation or emergency cash payment requests. Advisors can also provide information in relation to discontinuation of support enquiries and to failed asylum seekers who are supported under section 4. Our current average customer waiting time is approximately 3 minutes. Your wait may be longer if you call at the beginning of the week.
The cost of your call will vary depending on your network provider and it is likely that calls from mobile phones will cost considerably more. We strongly recommend that you check with your network provider for potential costs. Please be aware that phone calls may be recorded for quality purposes.
Phone:0845 602 1739
Opening Hours:Monday to Thursday (excluding public holidays) 09:00 to 17:00. Friday 09:00 to 16:30.